Privacy Notice

Your privacy is important to us. To better protect your privacy, Cleo’s Fine Oils & Vinegars provides this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, Cleo’s makes a link to it available on our homepage and at every point where personally identifiable information may be requested. 

The Information Cleo’s Collects:

Cleo’s uses Zen Cart® as the shopping cart for www.cleosfineoils.com, this notice applies to all information collected or submitted on the Cleo’s web site.

When ordering products from Cleo’s website, information collected is strictly confidential and only shared with shippers, payment processors and/or selected partners as needed in order to fulfill the services you have selected to engage with us. The types of personal information collected are:

  • Your Name
  • Billing and Shipping Address(es)
  • Email address
  • Credit Card number is only securely transmitted to a 3rd-party payment gateway and your credit card number is never stored on our servers.

At checkout, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. The information collected for these sections is strictly confidential and only shared with shippers as needed. In this circumstance, the types of personal information collected are:

  • Recipient's Name
  • Recipient's Address

You may optionally choose to sign up for a newsletter by entering your email address in the appropriate place on our website. When you do so, that information is stored securely by a third-party service whom we use specifically for managing our newsletter and subscription list. You can always opt-out of the newsletter at any time. The only information stored about you is the information you provide.

The Way Cleo’s Uses Information:

Cleo’s uses the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

Cleo’s uses the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Cleo’s uses return email addresses to ask and answer order questions. Such addresses are not used for any other purpose and are not shared with outside parties except to facilitate this exchange of email.

You can register with Cleo’s web site if you would like to receive our newsletters.

Cookies:

Our shopping cart provider Zen Cart®, uses cookies to track user activity and to provide certain functionality. 

Cleo’s Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, Cleo’s has put in place appropriate electronic and managerial procedures to safeguard and secure the information Cleo’s collects online.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Cleo’s Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, Cleo’s never collects or maintains information at our web site from those we actually know are under 13, and no part of Cleo’s web site is structured to attract anyone under 13.

How You Can Access Or Correct Your Information:

You can access all your personally identifiable information that Cleo’s collects online and maintains by logging in and clicking on “My Account” in the menu. We use this procedure to better safeguard your information.

SHIPPING POLICY:

Most orders are shipped within 24 hours, all orders are shipped via USPS. Processing time of your order can vary from 2-3 business days depending on product availability. We try to make certain that items on our website are currently in stock, but if an item is not available, we will contact you immediately. Orders shipped by priority service average 2-3 business days from shipping date depending on destination distance from MD.

RETURN POLICY:

If you are not completely satisfied with a Cleo's purchase or gift for any reason, please return unopened product for exchange or merchandise credit.

CONTACT US:

Should you have any questions or concerns about our policies, please email us at contact@cleosfineoils.com.